Synchronization may stop if your Square session expires or if you manually disconnect your account.

In that case, the system will display the following on the Overview screen:

A message like:

“No synchronization has been started”

A button labeled “sign in” to Square to reconnect your account.

⚠️ Until the connection is restored, reservations will not be sent to your POS, and updates from Zenchef (such as seated status) will also stop syncing.

pending-connection

Pre-Synchronization Configuration

Before starting the synchronization process between Zenchef and Square, make sure the following configurations are properly set up in both systems.

Zenchef Configuration

Go to Settings → Integrations → Partner in your Zenchef dashboard.
Locate the Reservation Webhook integration and click Connect to activate it.
This step is required for reservations created in Zenchef to be sent correctly to Square.

If You Change or Disconnect Your Integration

If the integration between Zenchef and Square is disconnected, you may need to manually reactivate some settings (such as the Reservation Webhook in Zenchef).

⚠️ Without this activation, reservations will not be transmitted to Square.

Floor Plan Alignment

For synchronization to work correctly, your table layout must match in both Zenchef and Square.

Table names must be identical in both platforms.
This setup must be done manually.
You can review or edit your floor plans here:
Manage your rooms and tables in Zenchef
Build your floor plan in Square

Seated Status in Square

To ensure that tables are automatically linked to reservations, make sure the Seated Status option is enabled in Square.

This setting allows Square to automatically create a check when a reservation is marked as “Seated.”

If this option is disabled, reservations will not appear correctly in your POS.

➡️ Learn how to manage the Seated Status setting in Square

webhook-actived

⚠️ Important, if you disconnect and reconnect your Square account in the Seeed app, you’ll need to re-enable the Seated Status setting in Square. This ensures that reservations and tables remain properly linked.

Frequently Asked Questions: Square–Zenchef Synchronization

What is the Square–Zenchef Synchronization Portal?

What is this portal used for?

How do I create an account to connect Zenchef and Square?

What should I do if I forgot my password?

How do I sync my restaurant’s location?

How many locations can I sync between Square and Zenchef?

How do I identify which location I have in Square?

Why do some locations appear as inactive in the portal?

How can I confirm that my location has been successfully synchronized?

How can I change the Square location I have connected to?

What happens if something goes wrong during synchronization?

What happens if synchronization stops?

When does the consumption appear in Zenchef?

What information is synchronized with Square?

Can I move tables from Zenchef?

What happens if a reservation is assigned to multiple tables in Zenchef?

Where can I find more information?